Moderator Guidelines

Thank you for your willingness to support the community by lending your ear, your time, and your experience!

As a moderator, you represent the face of The Caregiver Space. These guidelines will prepare and clarify how to be a successful moderator. Please also familiarize yourself with our community guidelines.

Ultimately, your role as moderator is to encourage open sharing and maintain a non-judgmental space.

  1. Ask questions: Some caregivers might want to share but don’t know how to begin. If you see someone who hasn’t contributed much, direct a question at them to draw them out
  2. Validate: Recognize and acknowledge difficult emotions, thoughts, experiences. Remind caregivers they have a right to feel how they feel. Be yourself and be kind.
  3. Speak from your experience: Often times, just having a space to share is enough, unless you have concrete suggestions based on experience, let other caregivers offer advice.
  4. Encourage kindness: It can be difficult to be empathetic to others during a crisis, but this is a supportive community. Remind community members to follow our guidelines and support each other.

Note: You’re free to talk about your experience, but please encourage people to consult a medical professional before making any medical decisions.

While every caregiver is entitled to share their own experience (however negative), you may occasionally encounter caregivers who are overtly aggressive or inappropriate (violent or sexually explicit language, spam) in what they share.

 

Appropriate Language Use

When it comes to language use, we want to clarify what is and is not acceptable. It’s perfectly acceptable for caregivers to use swearing to express how they’re feeling. It is not acceptable to direct any swears at any other users in the chat (including you, the moderator).

  • No lewd sexual innuendo or overt sexual remarks will be tolerated.
  • Spamming, or the overt promotion of any paid products or services is not an acceptable use of the chat or forum space.

How to respond

Gently but firmly remind them that, while they’re totally entitled to feel how they feel, our community guidelines prohibit the use of vulgar, violent, sexually explicit content, and spam.

Posts to delete immediately

Get the f*** out of my face, I don’t need your advice!”

“New handbags direct from warehouse, save 20-50% Click here!”

Private message the user to remind them of the Communication Policy

“Everyone is so stupid here! Why doesn’t anyone f***ing care about what I’m saying?!”

Responding to dire circumstances

However rare, we want you to know how to respond to caregivers who appear to be at risk of hurting themselves or someone else. Urge users to seek professional help or call the National Suicide Prevention Lifeline: 1 (800) 273-8255 if they’re in the United States or visit Befriender’s Worldwide which provides helplines in 40 countries.

A sample message to use: “_______, it sounds like you’re really overwhelmed with what’s on your plate and I want you to know that I care about your well being. I imagine talking to someone right now would do a world of good. Would you consider calling a hotline? (800) 273-8255”

Questions?

If you ever have any questions that need a timely response, you can reach someone in the office during normal business hours (Monday-Friday, 9am-5pm EST) at 855.522.5524.