Just joined and can’t log in?

We take a lot of steps to keep this community safe from spam and scam, so we approve every new member manually.

In order to sign up, first you have to click the confirmation link we email you.

Then you have to wait for a second email letting you know your account has been approved.

Until both of those things have happened, you’ll get an error when trying to sign in.

Unfortunately it tells you your password is wrong, when actually your membership is pending. Sorry for the confusion!


Other technical issues

We have step-by-step instructions to help you get started:

Create your account

Create or change your profile

Change your password

Using the forums

Messaging other members

Is your question not answered in our instructions? Please ask through our forums so other users can benefit.



Our private Facebook groups

How to join a private Facebook group

A caregiver’s guide to Facebook

Overwhelmed by Facebook notifications


Want to talk?

Connect with other caregivers on our community forums or our private Facebook groups.


Need advice?

Get real advice from real caregivers on our community forums or find answers from the experts in our Caregiver’s Toolbox.