The conversations that matter most in healthcare are often the most sensitive and challenging. From conveying serious diagnoses to ethical quandaries surrounding end-of-life care, these conversations are the bedrock of the patient-provider relationship. When they go well, patients’ health outcomes, trust, and satisfaction with care are enhanced. In her highly praised TEDx talk, On Being Present, Not Perfect Elaine C. Meyer, PhD, RN draws on both professional and personal experience to illustrate the profound gaps in healthcare communication and how to close them. She unveils her vision to establish an emotional standard of care for patients and their families through honest, direct and genuine healthcare conversations. She introduces the “one-room schoolhouse” educational approach and shares the Wizard of Oz metaphor blending Courage, Brains and Heart to guide healthcare conversations. She also provides a helpful companion Facilitator’s Guide to deepen the learning potential of the Talk.
If the Talk touches you, please share with your colleagues, friends and family. Together, we can help spread the word that these healthcare conversations matter deeply and that, indeed, we are called upon to be present, not perfect. Dr. Elaine C. Meyer is the co-founder and director of the Institute for Professionalism and Ethical Practice at Boston Children’s Hospital and an Associate Professor of Psychology in the Department of Psychiatry at Harvard Medical School. The first of its kind, IPEP has trained thousands of health care practitioners across the Harvard teaching hospitals and the globe in the relational and communication competencies essential to conducting challenging conversations.
Adrienne Gruberg is a former family caregiver and founder of The Caregiver Space. After six years of caring for her late husband and mother-in-law she conceived of an online support space all caregivers could come to. Adrienne holds a BFA from Boston University. She founded AYA Creative in 1982, an award winning graphic design, marketing and advertising company. Her design training has helped shape the website and her personal and professional experience continues to inform and influence the caregiver centric support experience she has created at The Caregiver Space.